Currently, there exist multiple chat platforms assisted by people. The great disadvantage of a human operator is the inability to be available 24/7. In addition, their response time is longer and they do not have the capacity to assist several conversations simultaneously. But having an operator can make it possible to solve situations that need more complex solutions.
A chatbot is a machine or software capable of carrying out complex tasks in an automatic way. They are available 24/7 and allow your users to interact in their own time and at their own pace.
Mammut: chatbot or operator?
Mammut is the combination of the best of both worlds: automation and personalized attention.
A mammut is a chatbot under supervision. A supervisor is a human being who executes control actions with the goal of helping to solve any need that is unknown or uncertain for a mammut.